Frequently asked Questions

Q: How far are you from the Cruise Terminal?
A: Approximately 30 - 35 minutes, depending on traffic

Q: How often do you run shuttles?
A: Every hour on the hour starting from 10am – 2pm.
We ask you get here 10-15 minutes before your booked
shuttle time so that we can get the shuttle out on the hour.

Q: What if I miss my designated shuttle time?
A: We will just move you to the next available shuttle.

Q: What do we do once we get back from our cruise? 
A: Call our office once you're off the ship ready and waiting with your bags and we will send one of our shuttles to pick you up.

Q: Is the $40 transfer fee per person? 
A: No, it's per booking fee.

Q: Is the car parked undercover? 
A: Yes, and our warehouse has NO HEIGHT RESTRICTION.

Q: I've made a booking but I haven't received a confirmation. 
A: Try checking your spam or junk email folder. Once you make a booking you will receive an automated email from us.

Q: Can you transport children?
A: Any child OVER the age of 3 can go on our shuttle buses without needing child seats. Unfortunately, any child UNDER the age of three is NOT PERMITTED on our buses due to insurance purposes.

Q: When are payments made? 
A: Payments are made when you return from your cruise, we do not take payments or credit card information online. We accept Cash, Visa and MasterCard.

Q: We're going on a family cruise and there will be 30 of us travelling together, can you accommodate us?
A: Yes, we have a fleet of buses ranging from 9 seats to 52 seats.