FREQUENTLY ASKED QUESTIONS

 

Q: How far away are you from the cruise terminal?
A: 30-35 minutes depending on traffic.

 

Q: How often do you run shuttles?
A: Every hour on the hour starting from 10am – 2pm.
We ask you get here 10-15 minutes before your booked
shuttle time so that we can get the shuttle out on the hour.

 

Q: What if I miss my designated shuttle time?
A: We will just move you to the next available shuttle.

 

Q: What do we do once we get back from our cruise?
A: Call our office once you’re off the ship ready and waiting with your bags and we
will send one of our shuttles to pick you up.

 

Q: Is the $40 transfer fee per person?
A: No, it’s a per booking fee. Not per person.

 

Q: Is the car parked undercover?
A: Yes, and our warehouse has NO HEIGHT
RESTRICTIONS.

 

Q: I’ve made a booking but haven’t received a conformation.
A: Try checking your spam or junk email folder. Once you make a booking you
will receive an automated email from us.

 

Q: Can you transport children?
A: Any child OVER the age of three can go on our shuttle buses without
needing child seats. Unfortunately, any child UNDER the age of three is NOT
PERMITTED on our buses due to insurance purposes.

 

Q: When are payments made?
A: Payments are made when you return from your cruise, we do not take payments or credit card information online.  We accept Cash, Visa and MasterCard.

 

Q: Were going on a family cruise and there will be 20 of us travelling together,
can you accommodate us?
A: Yes, we have a fleet of buses ranging from 9 seats to 30 seats.